Managed IT
Responsive helpdesk, endpoint management, licensing, backup, and vendor coordination. One number when anything breaks - with a co-managed option for teams that have in-house IT.
Melbourne · Since 2003Managed IT that actually
Managed IT that actually
manages itself.
We look after IT for Melbourne SMBs the way we’d look after our own - with transparent pricing, published performance, and a team that answers the phone.
Trusted by teams across Melbourne
Kennedy NolanCFA SocietyAdvantage PharmacySimpsons SolicitorsKilara CapitalLRM TechnologiesWesternport MarinaPilot PenYourLandCarr Sykes Architecture5 Pillars CapitalChemist Discount CentreElectronic Music AcademyHermal GroupValton EquipmentAlison Dodds ArchitectShinjuku GroupKilara EnergyLane CommercialBesser + CoSecured TechnologyMortimMichael Carr ArchitectIDASabenaInterconnektKennedy NolanCFA SocietyAdvantage PharmacySimpsons SolicitorsKilara CapitalLRM TechnologiesWesternport MarinaPilot PenYourLandCarr Sykes Architecture5 Pillars CapitalChemist Discount CentreElectronic Music AcademyHermal GroupValton EquipmentAlison Dodds ArchitectShinjuku GroupKilara EnergyLane CommercialBesser + CoSecured TechnologyMortimMichael Carr ArchitectIDASabenaInterconnekt
What we do
One partner across your whole technology stack.
Managed IT ServicesAI & Microsoft 365 CopilotIdentity & AccessCyber Security AdvisoryData GovernancevCIO Strategic AdvisoryCIS ControlsSecurity AssessmentsIT GovernancevCISO Security LeadershipAI GovernanceMicrosoft 365 AdministrationCopilot EnablementManaged IT ServicesAI & Microsoft 365 CopilotIdentity & AccessCyber Security AdvisoryData GovernancevCIO Strategic AdvisoryCIS ControlsSecurity AssessmentsIT GovernancevCISO Security LeadershipAI GovernanceMicrosoft 365 AdministrationCopilot Enablement
Microsoft 365 SecurityEssential Eight ComplianceCloud & Azure HostingBackup & Disaster RecoveryManaged Detection & ResponseNetwork & Wi-FiTeams Phone & VoiceEmail SecurityIncident ResponseDark Web MonitoringSecurity Awareness TrainingFirewall ManagementHelpdesk & Endpoint SupportMicrosoft 365 SecurityEssential Eight ComplianceCloud & Azure HostingBackup & Disaster RecoveryManaged Detection & ResponseNetwork & Wi-FiTeams Phone & VoiceEmail SecurityIncident ResponseDark Web MonitoringSecurity Awareness TrainingFirewall ManagementHelpdesk & Endpoint Support
Everything an MSP should do.
Nothing it shouldn’t.
Every service line we run, priced in public, delivered by the same team that answers the phone when something breaks.
Cyber Security
Managed MDR, email and endpoint security, security awareness training, and incident response - delivered through vetted partner platforms. Built for SMBs who can't afford an incident.
Incident Response
A plan and a number before you need them, and a team that answers when you do. Retainer-backed incident response for SMBs - containment, recovery, and the regulator-facing steps - run to a playbook, not a panic.
Learn more
Essential 8 Gap Analysis
Your maturity against all eight ACSC mitigation strategies, scored to your target level, with a roadmap to close the gaps. The Australian baseline that primes, contracts, and cyber insurers increasingly ask you to prove.
Learn more
Compliance
Roadmap, remediation, and ongoing attestation against the CIS Critical Security Controls and the Australian Essential Eight. Frameworks that actually get implemented, not just referenced.
Security Assessments
Vulnerability scans, Microsoft 365 audits, security posture reviews, and dark web exposure checks. Know where you stand before an attacker does - with a remediation plan you can actually act on.
Best-in-class vendors, managed by us
MicrosoftHuntressUniFiHaloPSAKeeperAcronisYealinkDrataDellNinjaOneAPCLenovoAtlassianAvananSynologyAccess4VantaEatonVeeamFortinetLogitechBrotherAvePointLastPassCheck PointWebexAppleArcteraPowerShieldRoboShadowInforcerCIPPExclaimerPatch My PCMicrosoftHuntressUniFiHaloPSAKeeperAcronisYealinkDrataDellNinjaOneAPCLenovoAtlassianAvananSynologyAccess4VantaEatonVeeamFortinetLogitechBrotherAvePointLastPassCheck PointWebexAppleArcteraPowerShieldRoboShadowInforcerCIPPExclaimerPatch My PC
Industries
All industriesVerticals we’ve gone deep in.
Most MSPs say they cover every industry. We name the four where we’ve done the work, with the customers and case studies to back it up.
6 customers
Finance
Essential Eight ML2/ML3 compliance, CPS 234 readiness, and the evidence trail auditors sign off on first pass.
See the work4 customers
Architecture
BIM file servers, Revit collaboration, drawing storage, and the workstation performance your designers actually need.
See the work3 customers
Real estate
Agency CRM integrations, hybrid-work fit-outs, and the mobile-first endpoint management property teams live on.
See the work2 customers
Health
Pharmacy network uptime, allied-health practice IT, POS-to-scripts integrations, and the Australian privacy controls clinics and dispensaries need.
See the workThree tiers. Clear inclusions.
No discovery call required.
Choose based on where the business is today. Grow into the next tier when it does. Prices published when confirmed.
For teams of 5-100. Straightforward pricing. Services that grow with you.
Essential
The baseline.Managed IT without the filler - for teams who need reliable tech and a team that picks up the phone.
-Pricing on request
Most chosen
Core
Most chosen.Everything in Essential plus the security layer most SMBs now need. Built for businesses where a cyber incident would be a very bad month.
-Pricing on request
Growth
Scaling seriously.For SMBs past 20 people with real compliance obligations. Adds Essential Eight, CIS, quarterly assessments, and vCIO advisory.
-Pricing on request
Compare inclusions
Full feature breakdown
Expand each category to see exactly what’s included in every tier. Hover the i icons for more detail.
Support & operations
8 featuresThe day-to-day service desk, endpoint management, and coordination layer.
Support & operations
8 featuresThe day-to-day service desk, endpoint management, and coordination layer.
| Feature | Essential | Core | Growth |
|---|---|---|---|
| Responsive helpdesk | |||
| After-hours emergency support | |||
| P1 response SLA | 30 min | 15 min | 5 min |
| Endpoint management & patching | |||
| Microsoft 365 administration | |||
| Vendor coordination | |||
| Asset lifecycle management | |||
| Dedicated account engineer |
- Responsive helpdeskEssentialCoreGrowth
- After-hours emergency supportEssentialCoreGrowth
- P1 response SLA30 minEssential15 minCore5 minGrowth
- Endpoint management & patchingEssentialCoreGrowth
- Microsoft 365 administrationEssentialCoreGrowth
- Vendor coordinationEssentialCoreGrowth
- Asset lifecycle managementEssentialCoreGrowth
- Dedicated account engineerEssentialCoreGrowth
Security
7 featuresDetection, response, and ongoing protection across identity, endpoint, and email.
Security
7 featuresDetection, response, and ongoing protection across identity, endpoint, and email.
| Feature | Essential | Core | Growth |
|---|---|---|---|
| Microsoft 365 security baseline | |||
| Managed MDR | |||
| Email & endpoint security | |||
| Security awareness training | |||
| Dark web credential monitoring | |||
| Incident response on retainer | |||
| Quarterly security assessments |
- Microsoft 365 security baselineEssentialCoreGrowth
- Managed MDREssentialCoreGrowth
- Email & endpoint securityEssentialCoreGrowth
- Security awareness trainingEssentialCoreGrowth
- Dark web credential monitoringEssentialCoreGrowth
- Incident response on retainerEssentialCoreGrowth
- Quarterly security assessmentsEssentialCoreGrowth
Cloud & infrastructure
4 featuresBackup, disaster recovery, and managed Microsoft cloud platform.
Cloud & infrastructure
4 featuresBackup, disaster recovery, and managed Microsoft cloud platform.
| Feature | Essential | Core | Growth |
|---|---|---|---|
| Managed backup & recovery | |||
| ConnektCloud Azure hosting | |||
| Disaster recovery plan | |||
| Documented runbooks |
- Managed backup & recoveryEssentialCoreGrowth
- ConnektCloud Azure hostingEssentialCoreGrowth
- Disaster recovery planEssentialCoreGrowth
- Documented runbooksEssentialCoreGrowth
Network & collaboration
4 featuresConnectivity, managed networks, and Microsoft Teams voice.
Network & collaboration
4 featuresConnectivity, managed networks, and Microsoft Teams voice.
| Feature | Essential | Core | Growth |
|---|---|---|---|
| Managed UniFi networks | |||
| Managed firewalls | |||
| Teams Phone administration | |||
| Teams Rooms & meeting room AV |
- Managed UniFi networksEssentialCoreGrowth
- Managed firewallsEssentialCoreGrowth
- Teams Phone administrationEssentialCoreGrowth
- Teams Rooms & meeting room AVEssentialCoreGrowth
Compliance & governance
4 featuresCIS Critical Security Controls and Australian Essential Eight.
Compliance & governance
4 featuresCIS Critical Security Controls and Australian Essential Eight.
| Feature | Essential | Core | Growth |
|---|---|---|---|
| Essential Eight baseline (ML1) | |||
| Essential Eight ML2 | |||
| CIS Critical Security Controls | |||
| Quarterly compliance reporting |
- Essential Eight baseline (ML1)EssentialCoreGrowth
- Essential Eight ML2EssentialCoreGrowth
- CIS Critical Security ControlsEssentialCoreGrowth
- Quarterly compliance reportingEssentialCoreGrowth
Strategic advisory
4 featuresRoadmap, budgeting, and strategic guidance.
Strategic advisory
4 featuresRoadmap, budgeting, and strategic guidance.
| Feature | Essential | Core | Growth |
|---|---|---|---|
| Monthly health & performance reports | |||
| Quarterly business review | |||
| vCIO strategy sessions | |||
| Technology roadmap & budget |
- Monthly health & performance reportsEssentialCoreGrowth
- Quarterly business reviewEssentialCoreGrowth
- vCIO strategy sessionsEssentialCoreGrowth
- Technology roadmap & budgetEssentialCoreGrowth
From the blog
View all postsWriting that actually helps.
Field notes, opinions, and checklists we’d want to read ourselves. No thought-leadership fluff, no sales-funnel content.
Strategy
9 min read
Microsoft Copilot Cowork is GA: what it costs, and how to stay in control
Copilot Cowork is now generally available, and it is billed in a way that catches people out: a fixed seat plus a metered usage charge that can dwarf it. Here is how the pricing works, what it can cost, and every lever to cap the spend.
Compliance
9 min read
Asked for CIS Controls and the Essential Eight? Here's how they actually map.
Auditors and insurers increasingly want both CIS Controls v8 and the Essential Eight. They overlap, but they aren't the same shape. Here's the control-by-control mapping we use - and the four CIS controls the Essential Eight quietly leaves you exposed on.
Opinion
7 min read
What Microsoft 365 Copilot actually costs an SMB (and when to skip it)
The per-seat sticker price is the easy number. The real cost is the prerequisites and the readiness work - and the real question is which of your people it actually pays off for.
Ready when you are
Leave the MSP that doesn’t pick up.
Tell us what your current setup looks like. We’ll send back a quote, a transition plan, and a firm date you’d be onboarded - within 48 hours.
- Response
- Within 48 hours
- Format
- Written quote
- Discovery call
- Not required
- Contracts
- No lock-in terms